Canada Shipping Policy

Shipping Seeds to Canada

International Shipping page | USA Shipping Page | Returns & Refunds

Prohibited to Ship to Canada:

Soil – Soil is prohibited, and we cannot ship loose soils or kits containing loose soil to Canada. Hydroponic grow mediums like jute mats, micro-mats and biostrate mats are acceptable, Coco-Coir products like Minute Soil, are also acceptable.

Small Seed Lots, Kits & Other Goods:

Small Vegetable Seeds – We can ship seed varieties in quantities under 500 total grams (1.1 Lbs) without restrictions or additional requirements. Small seeds are any seed containing more than 200 or more seeds per gram, and typically include seeds like tomato, pepper, broccoli, cabbage, lettuce, celery, carrot, onion, etc…Comprehensive List

Large Vegetable Seeds – We can ship seed varieties in quantities under 5 total kilograms (11 Lbs) without any restrictions or additional requirements. Large seeds are any seed containing 200 or fewer seeds per gram, and typically include seeds like grains (wheat, rye, barley), peas, beans, corn, cantaloupe, pumpkin, chard, beet, radish, etc… Comprehensive List

Flower & Herb Seeds – We can ship all seed varieties for herbs and flowers without any restrictions or additional requirements.

Grains - Regardless of the type or quantity of grain seeds (wheat, barley, oat, rye, etc...) you will need a phytosanitary certificate to facilitate getting your order into Canada. You need 1 phyto certificate per order (even if multiple items on the order). The pyto needs to be ordered and seed testing performed, so this may delay shipment of your order by up to 4 weeks.

Hard Goods – There are no restrictions on shipping non-seed hard goods. These include items like sprouters, growing trays, etc… If it doesn’t contain seeds or soil, there is no problem.

Fertilizers – Fertilizers like Azomite and Mittleider can be shipped into Canada, so long as the quantities are under 10 Kilograms total.

Kits - All of our kits contain seed quantities that place them in the small seed lot category. However if you are ordering more than 1 kit in an order, it is possible that the seed quantity for the order goes over the limit. Please call us to place your order by phone if ordering more than 1 kit at a time.

Large Seed Lots:

Herb & Flower Seeds - These can ship to Canada regardless of variety of quantity. No additional testing or certification is required.

Vegetable Seeds - If you are ordering vegetable seed for shipment to Canada in quantities larger than those specified above (half a kilo for small seed varieties, 5 kilos for large seed varieties) you will need to have a Canada Seed Analysis Certificate for each variety in your order (that exceeds the small lot quantity). For example, you place an order for 5 varieties of small seeded vegetable seed, three varieties you order 4 ounces each, the other two varieties, 5 lbs each. The two 5 lb varieties would require a SAC, one for each variety, the other three do not require a SAC. So you should add 2 seed analysis certificates to your order for checkout. Please note that obtaining a seed analysis certificate may delay your order by up to 4 weeks, but often not nearly that long.

Grains - Regardless of the type or quantity of grain seeds (wheat, barley, oat, rye, etc...) you will need a phytosanitary certificate to facilitate getting your order into Canada. You need 1 phyto certificate per order (even if multiple items on the order). The pyto needs to be ordered and seed testing performed, so this may delay shipment of your order by up to 4 weeks.

Handling Times

Over 90% of orders are processed and ship out by next business day. If orders are received before noon, mountain time on business days, there is a very high likelihood that the order will process and ship out the same day it is received.

We strive to process and ship orders meeting or exceeding the stats listed above, but… we do not guarantee that orders will process that quickly. Some orders may take up to 3 business days to process and ship.

Please be aware when placing an order late Friday night, Saturday or Sunday that we do not process these orders until the following Monday. This includes expedited orders. When placing over night or 2-day expedited orders, also be aware FedEx will not deliver Saturdays or Sundays, please allow for the appropriate processing and shipping time.

Shipping Options

We offer 4 options for shipping to Canada. Placing an order to Canada, means you acknowledge and accept the issues associated your chosen shipping option with respect to tracking availability and payment of taxes, duties, etc...

• USPS First Class => Canada Post - The cheapest and slowest option, possibly taking over 10 business days in transit from the time the order is shipped. Does NOT include tracking to your door. Taxes and duties on this option are not collected or paid by us. You are responsible to pay the duties and taxes which may be collected by Canada Post on delivery.
• USPS Priority Mail => Canada Post - Most popular option. Transit time is 5 to 7 days from the day the order is shipped and tracking is provided all the way through to your door. Taxes and duties on this option are not collected or paid by us. You are responsible to pay the duties and taxes which may be collected by Canada Post on delivery.
• FedEx Econ - Transit time is 3 to 5 business days from the day the order is shipped, and tracking is provided all the way to delivery at your door. You are responsible to pay brokerage fees, duties, and or taxes which may be collected by FedEx on delivery.
• FedEx Priority - Transit time typically 2 to 3 business days from the day the order is shipped, and tracking is provided all the way to delivery at your door. You are responsible to pay brokerage fees, duties, and or taxes which may be collected by FedEx on delivery.

• Canada Shipping Rates: Rates for shipping options to Canada vary by weight, box dimensions delivery postal code and other factors. There is a shipping rate preview function in your shopping cart, that will show you all shipping options for the products in your cart.

Canada Taxes, Duties & Import Fees

As noted above, if you select USPS or FedEx, taxes, fees, and duties are NOT collected by us. By selecting USPS, you acknowledge that True Leaf Market is not charging the full landed cost and fees and taxes may be due upon delivery, and that you are responsible for these taxes and fees.

International Refunds & Returns

Our Guarantee applies to all international orders, however we do not pay return shipping on international orders.

Order Tracking

You will receive an email notifying you when you order ships, including tracking information so you can track your package. If you created an account at TrueLeafMarket.com, you can login to check your order status.

Orders Ship From

The vast majority of our orders ship from our warehouse in Salt Lake City, Utah. A small number of orders (electric juicers, greenhouses, composters, etc…) may ship directly to you from our vendors.

FAQ:

Q – I am unsure if my order is considered small lot or large lot.
A – If you are unsure, please call us during regular business hours: 866-948-4727. We will help you sort it out.

Q – I want to purchase a Growing Kit. I understand that it comes with pre-packaged seed. Are kits considered to be restricted or non-restricted?
A – All of our growing kits contain prepackaged seed below the cutoffs for small seed lot orders. You can order them without any additional requirements. However, if you are purchasing multiple units of the same kit, the seed volumes may cross over into restricted territory. Some of our kits like the Organic Wheatgrass Kit and Soil Based Microgreens Kit, contain loose soil, and are prohibited. Please carefully check the descriptions of each kit before ordering. Kits with compressed coir discs or hydroponic grow media are okay and can ship to Canada. If you need to order multiple kits, or have other questions, please call us during normal business hours to place your order. 866-948-4727

Q – What are my shipping rates to Canada?
A – We provide shipping rates at check out. But we DO NOT provide any applicable duties in the shipping calculation. There may be duty fees due at customs, these rates we cannot provide for you. You can check shipping rates at checkout on non-restricted orders on the cart page. Check the “see shipping rates” button to find out your total shipping cost based on your total weight and ship to address. You can always call us for a shipping quote: 866-948-4727

Q – What about taxes and duties?
A – For Canadian orders, duties will NOT be included in shipping cost and may need to be collected when your order clears customs.

Q – How long will it take my order to get to me?
A – For orders not subject to additional requirements (Small Seed Lots, per above) orders should process within 1 business day, and will take about four business days in transit to get to you.

Q – What about your purchase guarantee?
A - We unconditionally guarantee our products for 30 days from the ship date, and will accept returns or exchanges within that time, no questions asked. However, for all international orders, the customer is responsible for return shipping charges in all cases.